FAQs
Find an immediate answer to the most frequently asked questions.
My product packaging looks different from the last time I ordered. Is it the same product?
Yes. As of February 2017, we updated the product cartons for our top products with a new look. However, only the outer carton has changed. Inside, you’re still getting the same great products and ingredients that you know and love.
We think the new design better reflects the purpose of our mission – to provide products that have multiple benefits – sun protection, skin care benefits, and correction. Plus, we think the new design just looks great, and we hope you do too.
What type of coverage does your natural finish pressed foundation provide?
Our natural finish pressed foundation provides a buildable medium to full coverage.
My self-dispensing brush doesn't work
Double check that the rubber band has been removed from the bristles. If you’re still having trouble activating your brush, hold the brush with cap facing down and tap with moderate pressure on a hard surface 6-8 times. Then, remove cap, run your finger through the bristles and sweep the brush in small circular motions using moderate pressure on the back of your hand. Repeat as needed until powder flows consistently. Clean brush bristles weekly with our brush cleaning wipes for optimum use.
Why are the expiration dates on only some Colorescience products?
The FDA has established requirements for all over-the-counter drug products (sunscreens) to go through stability testing to assure products are stable and have appropriate expiry dating. All products with less than 3 years real time stability testing must include an expiry date on their packaging per federal regulations. After the product passes 3 year real time stability testing then a company has the choice to no longer include an expiry date as the testing supports stability for at least 3 years.
Some Colorescience® products are currently in stability testing and therefore are still required to have an expiry date until the 3 year mark is surpassed and products pass all stability requirements. Current products listing expiry date:
1. All Calm® Clinical Redness Corrector SPF 50
2. Sunforgettable® Total Protection™ Face Shield Flex SPF 50
3. Sunforgettable® Total Protection™ Sport Stick SPF 50
Does Colorescience contain Parabens?
Colorescience formulas are 100% paraben free. In addition, all Colorescience® products are also 100% free from phthalates, synthetic fragrance, animal testing, talc, dyes, mineral oils, drying alcohols & chemical sunscreen.
What sets Colorescience apart from other mineral makeup?
Colorescience only uses the highest proprietary blend of minerals and no fragrances, no mineral oil, alcohol or talc and have sunscreen in most of our product line.
Does Colorescience do animal testing?
Colorescience does not conduct any animal testing and we are committed to the highest standards when choosing raw materials for our product formulations. We require non-animal testing statements on all raw materials before final formula approval.
Is Colorescience sunscreen safe?
The concern with “powder” sunscreens has been the very small particle sizes used in some powder sunscreen formulations. The particle size that has risen concerns range in size from 1 and 100 nanometers. Colorescience can confirm that all of our Mineral Sunscreens have been tested and do not fall into the above mentioned small particle size.
What is the difference between SPF 30 and SPF 50 Brush-On Sunscreen?
SPF 30 is available either matte or shimmer and has more of a tint. It is also for active use and is water resistant. SPF 50 is matte with a light sheer tint. Both products need to be applied every 80 minutes.
Why does the Colorescience product I bought have different ingredients from what's listed on your website?
Our formulations change from time to time. The ingredient listings on our website are currently in distribution. If you bought our products elsewhere, they may be based on an older formulation. Please note that every Colorescience formulation contains efficacious ingredients and is formulated to be stable and safe.
Are Colorescience products safe to use while pregnant?
Colorescience strives to provide outstanding products that are efficacious while also safe for our consumers. For individuals with allergy concerns or women who are pregnant, lactating or planning to become pregnant, it is always best to check with your physician to advise on a list of what products/ingredients should be avoided and then cross-reference to our ingredient lists on our website. We always recommend double checking with your physician to make sure there is nothing you have any heightened sensitivities to while pregnant.